Shipping policy

1. Shipping Options
We offer various shipping methods to ensure safe and timely delivery of your eyewear. Available options may vary based on your location:

  • Standard Delivery (South Africa): Estimated delivery within 7–10 business days.

  • International Shipping: Available for customers outside South Africa. Additional shipping charges and delivery times may apply depending on the destination.

2. Order Processing Time
All orders are processed within 1–2 business days after payment has been confirmed. Each item is thoroughly checked and packed before shipping.

3. Shipping Charges

  • Within South Africa: Shipping is free.

  • International Orders: Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the size and weight of your order.

4. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow some time for the tracking details to become active.

5. Estimated Delivery Times

  • Domestic Deliveries (South Africa): Arrive within 5–7 business days.

  • International Deliveries: Delivery time varies depending on your location and selected shipping method. Customs clearance may cause additional delays.

    Note: Any customs duties or import taxes are the responsibility of the customer.

6. Shipping Address Accuracy
Please double check your shipping details at checkout. We cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.

7. Delivery Issues
If you experience any problems with your delivery, please contact our customer support team promptly at sales.thelensvault@gmail.com. We will assist you in resolving the issue with the courier.

8. Order Tracking
You can track your delivery status using the tracking number included in your shipping confirmation email. For further assistance, feel free to contact our support team.

9. Shipping Delays on Holidays
Please note that public holidays observed by our couriers may delay shipping times. Check with your local courier service for holiday related schedules.

10. Returns & Refunds
For details regarding returns or refunds for shipped items, please refer to our [Online Returns Policy].