Refund policy

MANUFACTURING WARRANTY ON DEFECTIVE SUNGLASSES AND GLASSES

We offer a six month warranty from date of purchase, in the unlikely event of the peeling or corrosion on either our lenses or frames. Upon return of your defective glasses or sunglasses, the pair will be inspected, evaluated upon the determination thereof, we will repair or exchange the glasses in a reasonably timely manner.

Defects covered by the warranty include but are not limited to

1. Scratches
2. General wear and tear.
3. Goods that are missed handled or damaged by the customer.
4. Cracks, breaks and fractures on the frame and lenses.

In order for Falco Milano to honor the warranty, we require all parts of the product to be returned to us. If any parts are missing, the warranty will be null and void.

Any alteration to the product will void this warranty.

For all online purchases please refer to the section below.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Sale items cannot be returned. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales.thelensvault@gmail.com. Please note that returns will need to be sent to the following address: 26 Manchester Road, Shop 5 Moosa's Square, Raisethorpe, Pietermaritzburg, 3201.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales.thelensvault@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales.thelensvault@gmail.com.